Refunds Made Simple & Clear

1. Refund & Return Overview

At JustBuy, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to the terms of this policy.

2. Return Window

3. Eligible Returns

A product may be eligible for return or refund when:

4. Return Conditions

To help us process your return quickly, the following conditions may apply:

• The product should generally be unused and in reasonable original condition.

• Original packaging, accessories, manuals, tags, and other included items should be retained where applicable.

• Proof of purchase or the relevant order details may be required.

• Photos or videos may be requested for damaged, defective, or incorrect products.

5. How to Request a Return

6. Refund Process

Once a return is approved and the returned product has been received and inspected where applicable, the refund will be initiated using the applicable payment method or another agreed method.

7. Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return. Where the return is due to an incorrect, damaged, or defective product attributable to us, we may provide an appropriate return solution.

For other types of returns, return shipping costs may be the customer's responsibility unless otherwise stated.

8. Non-Refundable Items

Certain products may not be eligible for return or refund, including products that:

• Have been used, damaged, or altered after delivery due to customer handling.
• Are missing essential accessories, tags, or packaging where these are required for return.
• Are specifically marked as non-returnable on the product page or at the time of purchase.
• Are returned outside the applicable return period, unless an exception applies.

9. Order Cancellation

You may request cancellation of an order before it has been processed or shipped. Once an order has entered the shipping or fulfillment process, cancellation may no longer be possible and you may need to follow the applicable return procedure.

10. Exchanges

Product exchanges may be available depending on the product, stock availability, and reason for the exchange. If the requested replacement is unavailable, an eligible refund may be offered instead.

11. Return Abuse

We reserve the right to review unusual or potentially fraudulent return and refund activity. Requests may be declined where there is evidence of misuse, repeated abuse, fraudulent claims, or violation of the applicable terms.